National Airviews, Inc.
Full Service Industrial Aerial Photography Nationwide
Frequently Asked Questions
"How will you find our site(s)?"
Once we receive our quotation form back from you (which
will include your physical site address) we will send you a custom map of the immediate
area surrounding your site. We will ask you to provide a simple sketch of your site
including building footprints, property lines, parking areas, etc. Once we receive this
map back from you, we can correlate your site to an exact latitude and longitude accurate
to within about 50 feet. We then program your site coordinates into the onboard GPS
on our aircraft which will put us directly over your site.
"What exactly is your Satisfaction Guarantee
Policy?"
Like any other product or service you order, when that
product or service arrives payment is expected provided it is what you ordered and the
quality is what you expected. With aerial photography, the product is your
site. You need to know if your site is "photo worthy" and will result in a
pleasing aerial photograph. In almost all cases we can provide a view that will
nicely complement your site (most sites are very photo worthy). We will provide you
with high quality aerial photographs of your site taken from the angles and directions
that you want. If we fail to provide you with the angles and directions that you
specify, then we did not provide the product that you ordered -- no charges will apply
with the return of all proofs. Regarding the quality, aerial photography is all that
we do -- we know aerials ! However, on very rare occasions, we get caught in fast-moving,
unfavorable weather such as an overcast or poor visibility. We absolutely do not
intentionally photograph in these conditions because the quality of the photos will be
affected. In most cases, we have lab techniques that can minimize these effects,
however, if we are forced to provide aerial photos under these conditions that do not meet
your expectations, then we did not provide the quality that you had expected -- no charge
will apply with the return of all proofs.
"How large of an area can you cover?"
With oblique aerial photography, a virtually unlimited
amount of area can be covered. However with increasing area comes decreasing
visibility and decreasing detail. Therefore, we recommend not exceeding a nominal
area of about 2-3 square miles which is about 2000 acres. The vast majority of the
sites that we photograph are nowhere near this size. However, we can capture details from
sites as large as this.
"We had an aerial photograph taken years ago
and want to duplicate the same view. Can you do this?"
Yes. Along with the map that we send you (as described
above) you will also receive a sheet entitled "Angle Choices and
Questionnaire". On the map we will ask you to show from which direction(s) you
want the photographs taken. Then, on the Angle Choices and Questionnaire sheet, you can
choose from which angle(s) you want the photographs taken. Based on these two
combinations, we can duplicate the view of any previews photograph that you have.
"How and when are we billed for your
products and services."
You will receive a single invoice once we have
completed all requested services including the basic aerial photography shoot and have
shipped any additional products you have ordered.
"How long do you keep our negatives on
file?"
We keep all negatives a minimum of five (5)
years. You can order additional products from us anytime after the initial
photography is complete.
"How do you cover the vast majority of the
country from one location?"
We have multiple aircraft and photographers based
throughout various regions of the country who cover multiple states within their
region. All marketing, site coordination and planning are carried out in our
Pennsylvania headquarters and distributed to our regional photographers.
National Airviews, Inc.
11412 Williamsport Pike
Greencastle, PA 17225
Phone 717-597-4994
Fax 717-597-4241
E-mail National Airviews |